Terms of Service
This website is operated by Elena Marlowe. Throughout the site, the terms “we”, “us” and “our” refer to Elena Marlowe. We provide this website, including all information, tools and services available from this site, to you on the condition that you accept all of the terms, conditions and policies stated here (“Terms & Conditions”, “Terms of Service”).
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms & Conditions.
These Terms apply to all users of the site.
Please read these Terms & Conditions carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.
1. Online Store Terms
By using this website, you confirm that you are of the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependants to use this site.
You may not use our website or products for any unlawful or unauthorised purpose.
You must not transmit any malicious code or otherwise interfere with the proper functioning of the service.
Any breach of these Terms will result in an immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse any order for legitimate reasons (for example, technical errors, suspected misuse or fraudulent activity).
Data transmissions over the internet (excluding credit card information) may take place unencrypted.
Credit card information is always transferred securely via encrypted networks.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the service, use of the service, or access to the service or any contact on the website without our express written permission.
3. Accuracy and Timeliness of Information
We are not responsible if information made available on this site is not complete, current or error-free.
All content is provided for general information only and does not constitute professional advice.
We reserve the right to modify the contents of this site at any time.
4. Modifications to Services and Prices
Product prices are subject to change at any time.
We may modify or discontinue the service (or any part or content thereof) without prior notice where we have legitimate reasons to do so.
5. Formation of Contract
The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding online catalogue.
By clicking the “Buy” or “Checkout” button, you submit a binding offer to purchase.
An automatically generated order confirmation does not constitute acceptance of your offer.
The purchase contract is only concluded when we confirm dispatch of the goods.
6. Warranty
Your statutory rights regarding the quality of the goods apply in accordance with applicable UK consumer law.
Nothing in these Terms affects your legal rights as a consumer.
7. Products and Services
Some products may be available exclusively online and may be available only in limited quantities.
We make every effort to display the colours and images of our products as accurately as possible.
However, variations may occur due to differences in monitor settings and displays.
We reserve the right to limit the sale of our products or services to certain regions or persons where we have legitimate reasons to do so.
Products may be discontinued or adjusted at any time.
Shipping notice:
All products are shipped directly from our logistics centre in Asia to the end consumer.
Any customs duties or import taxes that may apply are the responsibility of the customer.
8. Billing and Account Information
We reserve the right to refuse, review or adjust any order where suspicious or incorrect information is provided.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update this information where necessary.
9. Optional Third-Party Tools
We may provide you with access to third-party tools over which we have no control or responsibility.
Any use of such tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites.
Any transactions between you and third-party providers are solely between you and the respective provider.
11. User Content and Comments
If you send us submissions, suggestions, ideas, comments or other materials, you agree that we may use these for our business purposes, without obligation to compensate you.
You must not submit any content that violates the rights of third parties or contains unlawful, harmful or offensive material.
You are solely responsible for any content you provide.
12. Personal Data
The processing of personal data is carried out in accordance with our Privacy Policy.
13. Errors, Inaccuracies and Omissions
Information on this site may occasionally contain typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.
14. Prohibited Uses
You may not use the website or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code.
We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
15. Limitation of Liability
We are liable only to the extent permitted by applicable law.
We will not be liable for minor negligence except where we breach essential contractual obligations.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Your statutory rights as a consumer remain unaffected.
16. Indemnification
You agree to indemnify and hold us harmless from any claims or demands made by third parties due to or arising out of your unlawful use of our website, your breach of these Terms, or your violation of any law or the rights of a third party.
17. Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severed from these Terms.
The remaining provisions shall remain in full force and effect.
18. Termination
These Terms & Conditions remain in effect unless and until terminated by either you or us.
We may terminate your access to the services at any time if you fail to comply with these Terms.
19. Governing Law
These Terms & Conditions and any disputes arising out of or in connection with them are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection laws of your country of residence.
20. Right to Cancel (Statutory Cancellation Right)
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you, or a third party nominated by you (who is not the carrier), receive the goods.
To exercise your right to cancel, you must send us a clear statement by email to:
If you cancel this contract, we will reimburse all payments we have received from you, no later than 14 days from the day we receive the returned goods.
The refund will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise.
Further details can be found in our Return & Refund Policy.
21. Contact
📧 Email: contact@ateliermarlowe.com
📞 Telephone: +1 332-291-2741
Contact form: https://www.ateliermarlowe.com/pages/contact
Shop name: Elena Marlowe
Company name: AME Commerce Limited
Registration number (Hong Kong): 78786090-000-09-25-5
Address:
Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
(This is not a return address.)