Terms of Service

Welcome to Elena Marlowe. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

1. General
These Terms of Service govern all purchases made on our website. By placing an order, you confirm that you are at least 18 years old or have parental consent.

2. Products

  • We strive to ensure all product descriptions and images are accurate. Slight variations may occur due to screen displays or the handmade nature of jewelry.
  • All products remain the property of Elena Marlowe until full payment is received.

3. Orders & Payments

  • Orders are confirmed once payment has been successfully processed.
  • We accept major debit/credit cards and PayPal via secure checkout.
  • Prices are listed in USD ($) for US customers.
  • We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

4. Shipping & Delivery

  • We ship only within the United States.
  • Delivery times and costs are outlined in our Shipping Policy.
  • Once dispatched, orders cannot be rerouted.
  • Delivery times are estimates and may vary depending on courier capacity, seasonal demand, or local conditions.

5. Returns & Refunds

  • Our Return & Refund Policy applies to all orders.
  • Items must be unused, unworn, and returned within 14 days of delivery.

  • For hygiene reasons, earrings and personalized jewelry cannot be returned unless defective.

6. Cancellations

  • Orders can be cancelled within 30 minutes of purchase by contacting us at contact@elena-marlowe.com After dispatch, cancellations are not possible.

7. Limitation of Liability

  • Elena Marlowe is not liable for damages resulting from misuse of our products or from events outside of our control (e.g., courier delays, technical issues).
  • Our liability is limited to the value of the purchased product.

8. Privacy & Data Protection

  • We respect your privacy. Please review our Privacy Policy to understand how your personal data is collected, used, and protected.

9. Governing Law
These Terms are governed by the laws of Hong Kong, while ensuring compliance with U.S. consumer protection rights for U.S.-based customers.

10. Changes to Terms
We may update these Terms of Service at any time. Changes will be effective once posted on our website.

Company Information

Store Name: Elena Marlowe
Company Name: A.M.E. Commerce
Tel Nr: +19297588864
Address: King Lam Street 83, 000 HK
(This is not a return address)