You can track your order by clicking on the link provided in your shipping confirmation email. Alternatively, log in to your account and check the “Order History” section. Have your tracking number handy? Click here to track your order directly.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.

Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.

You can find our full return policy here:
Return Policy

To initiate a return, please contact our customer service by email at contact@ateliermarlowe.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

You can find our full return policy here:
Return Policy

If your order arrived damaged, please contact us within 7 days of delivery at contact@ateliermarlowe.com with:

– Your order number
– Clear photos of the damage
– A brief description of the problem

We will find a solution as quickly as possible.

Yes. We currently only deliver to the UK.

The estimated delivery time is:

Processing time: 1–3 working days (Monday–Friday)

Shipping time: 8–12 working days (Monday–Friday)

Total delivery time: approx. 9–15 working days from date of purchase.

Further details can be found in our shipping policy:
👉 https://www.ateliermarlowe.com/pages/shipping-policy

You can enter your discount code at checkout. On the checkout page, look for the “Discount Code” box, type in your code, and click “Apply.” The discount will be reflected in your total. If you have any issues, feel free to contact us.

If your question has not been answered above, our customer service team will be happy to help.

Contact us here:
👉 Contact form: https://www.ateliermarlowe.com/pages/contact
👉 Email: contact@ateliermarlowe.com
👉 Tel.: +1 332-291-2741 
👉 Address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong (This is not a return address.)

Our customer service responds within 12-24 hours on working days (Monday-Friday).